Type of employment: Full-time
General description of the position:
The OTC clerk is the main point of contact for patients handling OTC orders. This role includes assisting patients in filling out forms, processing orders and providing excellent customer service.
Key responsibilities:
- Answers patients' questions about over-the-counter medication orders and assists in filling out forms accurately.
- It processes between 80 and 100 OTC orders per day, ensuring compliance with documentation standards.
- Communicate with patients about order status and pickup availability.
- Manages cash registers to process payments for over-the-counter items when necessary.
- Maintain records of all transactions and orders for reporting purposes.
- Ensure cleanliness and organization of the work space.
Qualifications:
- High School Diploma or GED.
- Strong customer service and multitasking skills.
- Knowledge of pharmaceutical terminology is preferred.
- Bilingual proficiency in Spanish and English is a plus.
Location: West Palm Beach
