Type of employment: Full-time
General description of the position:
The Front Desk Representative ensures a pleasant and professional experience for patients and visitors, both in person and over the phone.
Key responsibilities:
- Warmly greet patients and visitors upon arrival.
- He answers the phone quickly and professionally.
- Schedules primary care visits and other appointments.
- Accurately verifies patient insurance information.
- Collect and record co-payments and payments for services rendered.
- Confirms appointments with patients the day prior to scheduled visits.
- Safeguarding patient privacy and confidentiality.
- Skillfully utilizes EMR systems to maintain patient records.
- Coordinates transportation of patients when necessary.
- Perform additional duties as assigned by the director.
Qualifications:
- High School Diploma or GED is required.
- Previous customer service experience in a medical environment preferred.
- Strong interpersonal and organizational skills.
- Preferably bilingual (Spanish/English).
Location: Hollywood, Hialeah, West Palm Beach
